Shipping & Returns

SOPHiEL Shipping Policy

Processing Time

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
During high-demand periods, processing times may be slightly extended.

Greece Shipping

Standard Shipping (2–4 business days)
Free shipping on orders over €150

Once your order is dispatched, you will receive a confirmation email with tracking information.

European Union Shipping

Standard EU Shipping (5–8 business days)
Free shipping on orders over €250

Delivery times may vary slightly depending on the destination country and local courier services.

All EU orders are shipped from Greece. No customs duties apply within the European Union.

For customers residing within the European Union, statutory withdrawal rights apply in accordance with applicable EU consumer protection legislation. Full details can be found in our Right of Withdrawal page.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email.

Please allow up to 24 hours for tracking updates to appear.

Delays

SOPHiEL is not responsible for delays caused by courier services, customs inspections (outside EU), or incorrect shipping information provided by the customer.