SOPHiEL Return & Refund Policy (EU Compliant + Protective)

 

Returns

We accept returns within 14 days of delivery, in accordance with EU consumer protection law.

To be eligible for a return:

• Item must be unworn

• In original condition

• With all tags attached

• No signs of makeup, perfume, or damage

• Returned in original packaging

Items that do not meet these conditions will not be accepted.

 

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Refunds

Refunds to the original payment method are only issued in the following cases:

• Wrong item received

• Defective or damaged item

• Confirmed mistake on our side

If your return is approved due to one of the above reasons, a full refund will be processed within 7–10 business days after inspection.

 

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Store Credit & Exchanges

For all other approved returns:

• Store credit will be issued

OR

• Exchange for another item of equal or higher value

Store credit is valid for 12 months.

 

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Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a tracked shipping service, as SOPHiEL is not responsible for lost return parcels.

 

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Final Sale Items

Sale items and items marked as Final Sale cannot be returned or exchanged.

 

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